Insurance Information

In order to better serve our patients we are currently in network with the following insurance plans:    Aetna, Ameritas, Cigna, Delta Dental, Humana, Met Life, Principal, and United HealthCare.

Our insurance coordinator deals with many different insurance companies both in and out of network. Some companies offer many different dental plans. These companies can change benefits, co-pays, co-insurance, and deductibles many times throughout the year. We do our best to provide you with accurate coverage estimates based on information available to us. At times, it is almost impossible to accurately estimate a patient’s insurance benefits. As a courtesy, we ask that you keep us informed of any change to your dental insurance. It is very important that all information about you and your insurance is current.

For our patients that participate in the above mentioned insurance plans: 
If we are given your insurance information at least one day before your appointment, we can estimate your exam and x-ray benefits before your first appointment with us. Any further treatment needs discussed during this initial appointment that are over $300.00 or are not part of our fee schedule will need to be sent to your insurance company for a pre-treatment estimate. This process usually takes between one and two weeks. Once we receive a response from your insurance company, we will contact you to discuss the payment breakdown of the estimate and set up an appointment for treatment. Please remember that this is only an estimate and your insurance company ultimately decides the benefit amount. If for some reason your pre-treatment estimate was denied our insurance coordinator will be happy to discuss payment options with you.

For our patients that do not participate in the above mentioned plans: 
We do not always have access to out of network fee schedules and assignment of benefit polices for insurance companies out of our network. In this case we ask that the patient be responsible for their initial visit. We will provide an insurance claim for the patient to file or in some cases we can file the claim electronically and the insurance payment will go directly to the patient. Any further treatment needs discussed during this initial appointment that are over $300.00: As a courtesy we will accept the estimated coinsurance and will be happy to bill the insurance company for the remainder however any remaining balance not paid by the insurance becomes the patient’s responsibility and method of payment must be secured with our insurance coordinator before treatment can begin.

For our patients without insurance: 
We do offer payment arrangements. This requires a credit card which is kept securely on file in our office that will be billed according to the monthly arrangement mutually agreed upon. The maximum time not exceed 4 months. For our patients that would like more flexibility, we offer the “Care Credit” program that allows patients to make payments between 6 and twelve months. Patients can apply over the phone, internet or by mail. At this time the program is offering a zero percent incentive. (Please see the Care Credit link on the home page).

 

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Periodontist Dr. Don Franklin practices at Franklin Periodontics in Charlotte NC, offering
Treatment of Gum Disease (Periodontal Disease), Laser Periodontal Therapy, Dental Implants, Gum Grafting, Crown Lengthening & Bone Grafting.